Common Questions About These Terms
A deposit via DANA, OVO, GoPay or QRIS cannot be reversed once confirmed in your wallet. A pending withdrawal can be cancelled before our payment processor releases it—usually within 24 hours. Contact support with your transaction ID if you need to halt a cashout.
You may request a written explanation of any term via support chat or email. If we cannot resolve your concern, you have the right to close your account and request a full refund of your wallet balance, processed to your original payment method.
Core terms—account access, payment security, dispute handling—apply nationwide. Where local law imposes stricter rules, we follow those rules. Access eligibility depends on local law. Contact support if your region has specific restrictions.
We retain game logs for three years and payment records for five years, per Indonesian financial regulations. After that period, records are archived. You can request a download of your records at any time via your account settings.
Notify support immediately with the transaction date and amount. We freeze your account, review session logs and device data, and initiate a refund if fraud is confirmed. Document anything suspicious and save timestamps.
We may update these terms with 14 days' written notice via email. Changes to payment methods, fees or account features are communicated clearly. Your continued play after the notice date means you accept the new terms.
Multiple failed identity verifications, use of payment methods not in your name, suspected fraud, underage account creation, and repeated disputes without legitimate cause are grounds for suspension or closure. We notify you before action and offer a chance to respond.
